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Customer Service Specialist
Job Description
Our client, a global leader in the design and production of dyes, is seeking a Customer Service Specialist to join their talented team in the greater Newtown area as a temp to hire employee. This is truly an opportunity to join an organization that has created a culture that stands on the principles of integrity, innovation, and quality. If you are seeking an opportunity to join an organization prideful of its dynamic culture, and truly cares for the wellbeing of its employees; then apply today!
Pers, Pay, & Benefits
• $26/hour
• Phenomenal culture
• Great Pay
• Strong Benefits
• Great Location
Day to Day Over:
• Answer incoming calls and emails from clients ranging from order inquiries, billing inquires, delivery inquiries, product information
• Receive and enter orders received from customers via phone and email
• Create invoices and PO’s to be sent off to the clients
• Work with the sales team to ensure order pricing and accuracy
• Follow up with shipping to confirm delivery of orders
• Follow up with clients to confirm order receipt
• Follow up with billing questions
• Identify any discrepancies within orders and billing and work with internal teams to rectify
Job Requirements
Qualifications:
• 3+ years working n fast paced customer service environment
• Must have basic knowledge of Excel and MS Word
• Positive, strong phone presence
• Strong attention to detail not letting anything fall through the cracks
• Knowledge of Peachtree a huge plus but not needed